American Airlines Help Pages is the best option when trying to contact American Airlines customer service. You can contact via American Airlines Customer FAQ, Forum, and Online Help.
Contact American Airlines Help @ aa.com/i18n/customer-service/faqs/customer-service-faqs.jsp
Navigate to aa.com/i18n/customer-service/faqs/customer-service-faqs.jsp. If you have a problem with Reservation, Flight Status, Delayed Baggage or Flight, click on this link or paste it into the search bar of your browser and hit enter to go to the page.
General Problems that American Airlines Customers searching for
- Lost and found
- Delayed and damaged bags
- Change or Cancel Flight
- Cancel Booking
- Flight status
Contacting American Airlines Help Pages
This is the official customer support page of American Airlines, which contains different options for contacting them about a variety of issues.
If you are looking for American Airlines’s best customer help page or faq or forum, this is the best entry point.
American Airlines Frequently Asked Questions
If I cancel my trip within 24 hours of purchase, can I get a full refund?
You have up to 24 hours from the time of ticket purchase for a refund if you booked at least 2 days prior to departure. The 24-hour refund policy applies to all ticket types, but you have to cancel the trip to get a refund.
Reservations booked as part of group block do not qualify for the 24 hour refund.
Can I make changes to my flight?
You can make changes to your flight based on the rules of your ticket and the pre-paid bags will be moved to your new trip in most cases.
If you decide not to travel on your original itinerary, bag charges are non-refundable.
How do I make changes to my reservation?
You can change your reservation online if your:
- Travel was booked on aa.com or through American Airlines Reservations
- Travel was booked by a travel agent or travel website (may require changes through the original booking source – check with travel agent or the website)
- Trip isn’t an AAdvantage award, booked with a promotional code or part of a group booking
- Travel originates within the U.S.
- Have at least 3 hours before your next scheduled flight
You can access your reservation from “My trips/check in” on the homepage or go to “Find reservations”. After you retrieve your reservation, look for the “Change trip” option.
Which forms of payment can I use?
They accept most major credit and debit cards and a variety of other payment methods. Only one card can be used when you book on aa.com (but you can use multiple gift cards).
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