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Actually I would give xfinity minus stars but that was not an option.
My husband spent close to four hours over two days on the phone with your staff, and until now our issues have not been resolved.

The line keeps dying mid sentence and your staff, despite asking for the number, never called back.

We live in Peoria Illinois and we are trying to get a Proinstal.

It’s really unfortunate that such a major corporation does not have the ability to deal with such basic customer service.

Worst mobile experience ever in my life. Told Apple Phones were free, no contracts etc as a new customer with a BYOD deal... not true. Was in a 2 year contract, with payments, charged $483 in overages (I was on a pay by the gig plan and never left the house) this specific phone was for my 12 year old special needs kid who is on life support, and he turned off the WIFI on accident. I tried to unlock the phone and 3 times after calling and going to the store - after paying the phones off, the phones were not unlocked.... It's been a nightmare. I just finished a complaint to the BBB.

I have been working with Xfinity for over 6 months with Technical Support/Customer Service because my cell purchased the last of July 2020 began to do all kinds of things like, dropping calls, connecting to numbers that were not dialed, calls from unknown persons coming in OVER calls that I had made (when it is a bank, that is BAD). I had been informed that I would need a new SIM card by three techs. The first never sent them but the third did, and now my phone is completely worthless because I cannot receive calls, my contacts are gone, as well as my calendar (for the past, current, and future. The techs have said there is nothing more they can do and so I should take the phone to a repair shop, for which I would have to pay for the repair. AND THIS IS NUMBER ONE CUSTOMER SERVICE by whose standards? Let's get satisfaction before the moon turns to green cheese!