Costco Help Pages

Costco Help Pages is the best option when trying to contact Costco customer service. You can contact via Costco Customer FAQ, Forum, and Online Help.

Contact Costco Help @

Navigate to If you have a problem with Online Order, Cancel Order, Change Order, Shipping click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that Costco Customers searching for

  • Payment
  • Access Account
  • Shipping
  • Order Status
  • Cancel Order
  • Returns and Exchanges
  • Tech Support & Warranty
  • Technical support
  • Complaint

Contacting Costco Help Pages

This is the official customer support page of Costco, which contains different options for contacting them about a variety of issues.

If you are looking for Costco’s best customer help page or faq or forum, this is the best entry point.

If that doesn’t work, contact Costco directly by calling their customer service number at 1-800-774-2678

Costco Frequently Asked Questions

How do I cancel my order?

To cancel your order through, simply follow these steps:

  • Select My Account in the upper right-hand corner of the homepage. You can log into your account through Sign In / Register.
  • Open My Orders.
  • Find the order you want to cancel, click Order Details, and then click the Cancel Order button.
  • The amount of time you have to cancel will depend on the products you ordered; if you don’t see a “Cancel Order” button, please contact them.
How do I track my order on

Order tracking is available on many orders. If you’d like to track your order, follow these simple steps:

  • Select the Order Status link–it’s near the bottom of the home page–and sign in using your email address and password. If you’re already signed in, you can also visit My Orders under “My Account.”
  • Select the order number you’d like to track.
  • Look for the “Tracking #” link located next to the item.
  • Click the tracking number to be directed to the carrier’s website to track your shipment.
When will I receive my order?

Each item on has a unique delivery time frame that you can check both prior to and after ordering.

To check the estimated delivery time frame before you order, click into the item. Near the “Add to Cart” button you’ll see either an estimated delivery date based on your ZIP code, or a general delivery time frame.

Where do I pay my credit card bill?

Costco Anywhere Visa® Card by Citi payments are made directly to Citi.

Costco Anywhere Visa® Card by Citi:
Consumer cards: 1-855-378-6467
Business cards: 1-855-378-6468

What payment methods are accepted at Costco?

U.S. Costco warehouse locations accept:

  • All Visa Cards
  • The Costco Anywhere Visa® Card by Citi
  • Most PIN-based Debit/ATM Cards
  • Costco Shop Cards*
  • Cash
  • Personal checks from current Costco Members
  • Business checks from current Costco Business Members
  • Traveler’s checks
  • EBT cards
  • Mobile Payment (Apple Pay, Google Pay, Samsung Pay)

  • All Visa Cards
  • The Costco Anywhere Visa® Card by Citi
  • MasterCard
  • Discover Cards
  • Most PIN-based Debit/ATM Cards
  • Costco Shop Cards*
  • Visa


Can I chat with Costco customer service?
Select the Chat Us option on this page. *Hours vary by department. Hours vary by department.

Who is 800 774 2678?
For general questions about your Costco membership, please contact Costco Membership and Warehouse Services by chat or phone at 1-800-774-2678.

How do I speak to a Costco agent?
You can call the Costco membership customer service phone number at 1-800-774-2678. Alternatively, you may send them an email by visiting the “Contact Us” section on their website and selecting the email or live chat option from the “Contact Us” section.

How do I contact Costco technical support?
Using Costco Concierge is simple—just call 1-866-861-0450.

Other Ways to Contact Costco

All Contacts of Costco
Costco Phone Number
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Contact Costco Through Email
Help Pages Support
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Make Complaint to Costco
Login in to Costco

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