Help Pages Help Pages is the best option when trying to contact customer service. You can contact via Customer FAQ, Forum, and Online Help.

Contact Help @

Navigate to If you have a problem with insurance policy, pay premium, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that Customers searching for

  • Change plans
  • Cancel a plan
  • Update your plan
  • Health care & taxes
  • Health benefits & coverage
  • Report income/family changes
  • Taxes, penalties & fees
  • Complaint

Contacting Help Pages

This is the official customer support page of, which contains different options for contacting them about a variety of issues.

If you are looking for’s best customer help page or faq or forum, this is the best entry point.

If that doesn’t work, contact directly by calling their customer service number at 1-800-318-2596. Frequently Asked Questions

How do I report changes to my income, family, or address?

You can report changes to the Marketplace 3 ways: online, by phone, or in person — not by mail.

It’s important to report any changes as soon as possible. These changes may affect your coverage and savings.

How do I submit documents?

You can upload the documents online, which is the fastest and easiest way to get them processed. Or you can mail copies instead.

Can I get 2020 health coverage outside Open Enrollment?

Outside Open Enrollment, you can get health insurance only 2 ways:

With a Special Enrollment Period. You can qualify if you lose job-based coverage, have a baby, get married, or have certain other life changes.

Through Medicaid or the Children’s Health Insurance Program (CHIP). You can apply any time and can enroll immediately if you’re eligible.

How do I pay my monthly premium to complete my enrollment?

When you have Marketplace insurance, you’ll pay your premiums directly to the insurance company — not to the Health Insurance Marketplace. Your coverage won’t start until you pay your first premium.

How can I change Marketplace plans?

Outside Open Enrollment, you can change plans only if you qualify for a Special Enrollment Period due to a life event — like changing jobs, getting married, or having a baby. You usually have 60 days from the life event to enroll in a new plan.

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