Kohls Help Pages is the best option when trying to contact Kohls customer service. You can contact via Kohls Customer FAQ, Forum, and Online Help.
Contact Kohls Help @ cs.kohls.com
Navigate to cs.kohls.com. If you have a problem with online order, change / cancel order, click on this link or paste it into the search bar of your browser and hit enter to go to the page.
General Problems that Kohls Customers searching for
- Payment Options
- Account Information
- Kohl’s Rewards
- Track Your Order
- Cancel/Change Order
- Returns & Exchanges
- Shipping & Tracking
- Complaint
Contacting Kohls Help Pages
This is the official customer support page of Kohls, which contains different options for contacting them about a variety of issues.
If you are looking for Kohls’s best customer help page or faq or forum, this is the best entry point.
If that doesn’t work, contact Kohls directly by calling their customer service number at 855-564-5705
Kohls Frequently Asked Questions
Can I return an Amazon item at Kohl’s?
Customers can now visit their local Kohl’s store to return eligible Amazon items, without a box or label, for a free return. Kohl’s packages and sends returned items to Amazon returns centers on behalf of customers. It’s free, convenient and available to everyone just in time for back-to-school.
Can I cancel my Kohls order?
While logged in to your Kohls.com shopping profile, click View Recent Orders. Find the order you wish to cancel from the list of recent orders and click “Manage Order”. Click the “Cancel Order” button. Verify the order has been canceled.
What gift cards are available at Kohl’s?
Kohl’s Gift Cards are available in denominations of $10, $20, $25, $50 and $100 online at Kohls.com or in any denomination when purchased at a Kohl’s store. We also offer Corporate Gift Cards and Fundraising Gift Cards.
What is Kohl’s return policy?
Kohls Return Policy allows for purchased items to be returned within 180 days of purchase and extends to all Kohl’s merchandise with the exception of premium electronics. To further assist our customers, we will accept returns outside of the 180 day returns window for the first 30 days after our stores re-open.
Can I pay my Kohl’s bill over the phone?
Automated Phone System: Use Kohls automated phone system 24 hours a day by calling (855) 564-5748, to make a FREE payment. A bank routing and account number will be required if you are making an ACH payment. Debit cards are also accepted.
Other Ways to Contact Kohls
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Kohls Customer Reviews
I placed an order online to buy 3 different pairs of shoes. They arrived very quickly in the mail. Each pair of shoes was exactly as pictured on the website. They’re incredibly pretty and comfortable, also. I broke my ankle as a child and have a lot of trouble finding comfortable shoes as a result. I can’t believe I didn’t experience any pain or blisters even before breaking them in. I’ve also never been complimented for my shoes before but a kind woman stoped me to ask where I got my winter boots from. I love Kohls!
I am so disappointed in the service I received yesterday. Not accepting my 30% coupon which is not expired. She would not get a manager for me. I waited on a long line.
Great support from customer service department.