Lowe’s Help Pages is the best option when trying to contact Lowe’s customer service. You can contact via Lowe’s Customer FAQ, Forum, and Online Help.
Contact Lowe’s Help @ https://www.lowes.com/l/contact-us.html
Navigate to https://www.lowes.com/l/contact-us.html. If you have a problem with online order, return & exchange, click on this link or paste it into the search bar of your browser and hit enter to go to the page.
General Problems that Lowe’s Customers searching for
- Gift Cards
- Check order status
- Repairs, Warranty
- Missing items
- Product issues
- Shipping & Delivery
- Returns & Exchanges
- Service Problem
Contacting Lowe’s Help Pages
This is the official customer support page of Lowe’s, which contains different options for contacting them about a variety of issues.
If you are looking for Lowe’s’s best customer help page or faq or forum, this is the best entry point.
Lowe’s Frequently Asked Questions
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I return or exchange an item?
You can return a product within 90 days into a Lowe’s store, or send a qualified thing back with the prepaid return label included in your shipment. If your shipment does not include a prepaid return label, please see your neighborhood store to make the return.
Items, such as outdoor power equipment, major appliances and holiday items, have shorter return periods and additional constraints.
What does my Lowe’s Protection Plan cover?
All plans cover parts and labour for normal wear and tear after your manufacturer’s warranty ends, power surge collapse and a whole lot more.
How can I find out more about my manufacturer’s warranty?
Please refer to your merchandise producer’s user guide/manual concerning the facts of the company’s warranty. A number of these also exist online through your manufacturer’s web site.
How do I cancel an item from my order?
You can cancel items from requests that have not yet shipped or have not been picked up in store by signing to your MyLowe’s account and picking Orders & Purchases.
Find your purchase and select information. In the Delivery section of the item you would like to remove, select Cancel.
Select a reason for cancellation and then select Yes, Cancel. You will receive an email with all the updated order info soon after.
Other Ways to Contact Lowe’s
Lowe’s Customer Reviews
Awful customer service today. I have spent several thousand dollars over the last couple of weeks buying materials from the Lowes in Ruston, Louisiana. My remodel being almost complete I had some unused materials to return, in particular one sheet of 1/4 inch plywood which was the only item for which I was missing my receipt. Lowes staff acknowledged it was a Lowes product, in returnable condition but that their policy would not allow a return without a receipt. They could see all I bought, including several other items I returned with the plywood they would not accept. They said this was a ‘random’ thing that happens with some products as in general they do accept returns without a receipt and provide a store credit which I was happy to accept. The manager on duty said ‘there is nothing we can do’. If true , this is a stupid and arbitrary policy. Since when is customer service and returns based on random selection?
Very poor service and if there was a Home Depot in Ruston, I would stop using Lowes as my first choice.