OnStar Complaints

How to make a Complaint to OnStar

OnStar have a complaints line on 1.888.466.7827 where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the ‘Contact Us’ section.

OnStar complaint contacts like Phone, email and support form

Complaint via Phone number : 1.888.466.7827

The Complaint via Email : contactus@onstar.com

Complaint via  Support Form : onstar.com/us/en/support

OnStar complaint website : onstar.com/us/en/home

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Corporate Head Office address

400 Renaissance Center Detroit, MI 48265

For any general inquiries, please contact OnStar head office number : (248)588-6050

About OnStar

OnStar is a subsidiary of General Motors that provides subscription-based communications, in-vehicle security, emergency services, hands-free calling, turn-by-turn navigation, and remote diagnostics systems.

FAQs

Why is OnStar being discontinued?
The reason for this change is the upgrade of cellular carriers from a 2G network to a 4G or 5G connectivity. As older GM vehicles use a 2G connection, these cars will lose their in-car OnStar services. In the US, most major network providers will complete the transition from the 2G network in December 2022.

What services do I get with OnStar?
Welcome to OnStar. Where you can get Roadside Assistance* or navigation when you need it, Emergency Services* 24/7, and a vehicle mobile app* that connects you to your car from anywhere. You’ll even discover hands-free driving with Super CruiseTM* and OnStar Smart Driver* to help you boost your safe driving skills.

Can I get OnStar for free?
Here’s how: It starts with your free 30-day OnStar® trial. You’re going to love the experience. So during that 30 days, choose a monthly renewing plan. When you do, the next two months of that plan are complimentary for eligible vehicles* — it will start right after your 1-month trial ends.

Is OnStar exclusive to GM?
Since 2014 OnStar offers LTE Wi-Fi service on select GM cars. Starting June 14, 2021, the OnStar Guardian app was made available to any driver in the United States or Canada.

Hopefully, We helped you to get some genuine records for OnStar Complaint information.

Other Ways to Contact OnStar

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 by jolly on OnStar

My cell phone and banking information was stolen by an employee who was working with me. I had no way to contact my bank so
I figured Onstar. Could help. Thankfully Kevin at Onstar helped me. Thank you so much