Spirit Airlines Help Pages

Mistakenly booked a flight for the wrong dates. Cancelled the flight a full week in advance, but had already paid $250 for two people’s checked baggage for round trip flights. Spirit told me I was ineligible to receive a refund for my baggage cost even though they did not provide me with the service. Spirit airlines stole from me and told me it was my fault essentially. Will never attempt to fly this airline ever again. Pay more money for a more reputable airline, period.

I recently had an extremely upsetting and very costly experience with your airline regarding lost luggage I am seeking your assistance in receiving compensation from Spirit Airlines for my lost luggage.
This is to draw your attention to your failure for losing my luggage while travelling in your company’s plane on May 6, 2021, I traveled on Flight 590 from Houston to Los Angeles then to Las Vegas. When I reached the baggage claim area, I discovered, after a 40-minute wait, that my luggage was lost. I immediately contacted the baggage claim representative, who assured me that it would be on the next plane. That was more than 30 days ago. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. And have such poor Customer Service. This by far have been the worst customer service & experience ever.
I regret, and strongly protest for such kind of negligence by your staff members. I had valuable items, and important documents in the luggage that could never be recovered from anywhere. Anyhow, it is entirely a mistake from your side therefore your company is liable for the missing luggage and should provide me the amount equal to all valuable goods packed in the luggage.
It has been more than 30 days, and I must insist that you reimburse me immediately. I have been on the Spirit Airlines Baggage Portal & my account will not load as if it has been deleted , I have called baggage services over 25 times to get nowhere. No one will reply to my messages or update the portal. I Did get a customer rep one time and she was so rude. But not only have I had to spend numerous hours filling out claim forms, making phone calls and writing letters to get no reply or any follow up calls about my claim or luggage, but to make matters worse
it now has been more than 30 days and I still have not received the compensation & it was also my birthday & vacation which was ruined because of this. I would highly appreciate if you could investigate the situation
the worst customer service ever

My daughter’s friend flew into O’hare on Spirit Airlines . Her bag was one of about 38 lost and they were told to just make the 2 and 1/2 hour trip back tomorrow and sit and wait at the bag check terminal at the same time she landed today and hope her bag magically appears. I’ve been communicating with them all day and all though I’ve given them all the information they asked for to try and resolve it, i keep getting automated responses with no definitive answers.
24 hours later this is my Facebook post, to exhausted to be creative
Andddd the saga continues with Spirit Airlines
They’ve stopped responding to my messages. Half the bags came in last night. She went back to the airport after the understandably disgruntled had dissipated and explained to the lady that she was leaving for a cross country trip and it would be very hard for her to spend another 5 hours in the car tomorrow to get her bag. Yet they didn’t put her bag on that flight. Instead she called this morning and was told to head back to the airport that the bag would be there at 7:30 when she was originally told to get there at 9am. She gets there, the flight was delayed due to the weather, and her bag won’t be there until noon. Hopefully. Spirit Airlines , pitiful treatment of your customers. Make people pay for checked bags then treat them this way. You should be ashamed!