Sallie Mae Help Page

Sallie Mae Help Pages is the best option when trying to contact Sallie Mae customer service. You can contact via Sallie Mae Customer FAQ, Forum, and Online Help.

Contact Sallie Mae Help @

Navigate to If you have a problem with Sallie Mae services, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that Sallie Mae Customers searching for

  • Account Access
  • Payment
  • New Student loan
  • Existing student loans
  • New credit cards
  • Existing credit cards
  • Savings products
  • Smarty Pig Accounts
  • Complaint
  • A Different issues

Contacting Sallie Mae Help Pages

This is the official customer support page of Sallie Mae, which contains different options for contacting them about a variety of issues.

If you are looking for Sallie Mae’s best customer help page or FAQ or forum, this is the best entry point.

If that doesn’t work, contact Sallie Mae directly by calling their customer service number at 1 (800) 472-5543.

Sallie Mae Frequently Asked Questions

I forgot my username. How can I get it?
If you select forgot username, you can enter either your account number or Social Security number and birthdate to get your username.

My third-party bill-pay does not include the correct Sallie Mae payment address. What do I do?
If your bank doesn’t provide the correct address for payment, contact that financial institution for help. In the meantime, consider making an online payment or enrolling in auto debit.

I’m having trouble logging in to my account. How do I change my password?
If you’ve already set up security questions, you can reset your password online by answering those questions. If you haven’t set up your security questions yet or are having difficulty, call us.

Was my deferment processed?
You can check the status of your deferment request in the Postpone Payments section of your account.

I recently submitted documentation for my application, why hasn’t my loan been updated?
It may take 24 hours for documents to come through and for your account to be updated.

Other Ways to Contact Sallie Mae

All Contacts of Sallie Mae
Sallie Mae Customer Service
Sallie Mae Phone Number
Contact Sallie Mae Through social media
Sallie Mae Corporate Office
Sallie Mae Hours
Make Complaint to Sallie Mae
Sallie Mae Login

Sallie Mae Customer Reviews

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 1 reviews
 by kevin on Sallie Mae

I would like to say in my opinion Do Not Trust Sallie Mae. I Do Not Have a loan with them. But I was helping pay the interest rate a month. Somehow in 2016 all students were required to pay the interest rate. But needless to say I was paying twenty five a month. Never look at my bank statements but I was looking for something and what did I see instead of twenty five there was a total of over Five Hundred taken out of my account for 5 months. I had the bank stop the payments. Now all the time I paid the interest there was no statement from Sallie Mae nor to the student either. No paperwork on raising the payment. But once the payment stop Sallie Mae has called several times and called people and Stated To These Persons That the Student Used Them As A Reference.