TracFone Help Pages

TracFone Help Pages is the best option when trying to contact TracFone customer service. You can contact via TracFone Customer FAQ, Forum, and Online Help.

Contact TracFone Help @

Navigate to If you have a problem with Tracfone products or service, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that TracFone Customers searching for

  • Check Your Balance
  • Update Data Settings
  • Switch Number
  • Add Minutes
  • Lost or Stolen Phone
  • Track Order
  • Track Ticket
  • Recover Account
  • Transfer Phone Number

Contacting TracFone Help Pages

This is the official customer support page of TracFone, which contains different options for contacting them about a variety of issues.

If you are looking for TracFone’s best customer help page or faq or forum, this is the best entry point.

If that doesn’t work, contact TracFone directly by calling their customer service number at 1-800-867-7183.

TracFone Frequently Asked Questions

How do I activate my TracFone BYOP service?

Select “ACTIVATE YOUR PHONE” and follow the steps. Make sure to select the correct option if you are transferring your line. Remember to select your SIM card if you need one, and register your phone if you have a CDMA-compatible phone before activation.

How is my phone Activated for use?

The programming information is forwarded by TracFone to the local wireless carrier to Activate your phone. You do not need to call any local wireless carriers to check on your Activation. Please refer all questions to TracFone’s Customer Care Center at 1-800-867-7183

Can I change my phone number?

In order to change your phone number, you will need to contact their Customer Care Center at 1-800-867-7183 and a representative will assist you with the process.

How long does it take to get my service Active?

In most areas, your service will be Active instantly. In some other areas, it may take up to 24 hours.

What should I do if I was double charged?

Contact their Customer Care Center at 1-800-867-7183 to speak to a representative to resolve the issue.

How do I display my balance on my phone screen?

For Android customers:

To get instant access to your balance on your home screen:

  • From the home screen, open the My Account Downloader.
  • Install the Tracfone My Account App.
  • Tap Open.
  • From the home screen press and hold any clear area until the Widgets icon appears at the bottom of the screen.
  • Tap on the Widgets icon and select the My Account widget.
  • Hold and drag the widget to the desired location. Your balance will now be displayed.
What should I do if my TracFone is stolen or lost?

If your TracFone is stolen or lost, please contact their Customer Care Center at 1-800-867-7183 to speak to a representative that can assist you.

Other Ways to Contact TracFone

All Contacts of TracFone
TracFone Phone Number
TracFone Customer Service
Contact TracFone Through Email
TracFone Live Chat Support
Help Pages Support
TracFone Corporate Office
TracFone Hours
Make Complaint to TracFone
Login in to TracFone

TracFone Customer Reviews

Average rating:  
 3 reviews
 by jack on TracFone

I couldn't make calls, so i called customer service and it was a horrible experience. the first time i called the lady hung up on me, called me back and hung up on me again. the second time was smoother but she couldnt help me with my problem and told me i would receive a call in 30 minutes. when the call came in they couldnt help me and told me that i would receive another call in 30 minutes, at this point i wanted a refund. the person says i need to be transferred again and then finally someone was able to help me and resolved my issue in 3 minutes. Why the hell did it take 3 hours to do this!? incompetent customer service personnel. i have been with tracfone for several years and i would be saying five stars, but after having to deal with customer service, its the worst.

 by I have no phone #, they dont care on TracFone

Never buy one of these. My mother got me a HSN tracfone smartphone because she was sick of the fact I don't get her emojis or facebook or something. Now we're two weeks out, I tried transferring my phone #, they have all sorts of errors , I've spent the better part of 20 hours back and forth and their customer services just hangs up on me constantly.

 by luanne leising on TracFone

I have spent over 9 hours with tracfone trying to rectify the mistakes made by the first person we talked to. my new phone was already activated and I was almost finished activating my husbands phone. I saw that someone had linked our 2 phones and wanted to continue having them separate. I called to have this happen. By the end of this call I found out that after 15 years I no longer had an account. The only proof that I even existed was my phone number still existed in the system. Then I found out that all of the my minutes from the new phone were no longer available. I was to receive 1500 minutes in all 3 categories. This was just the beginning. All the information that I had already put in my husband's phone was transferred back to his old phone. With over 9 hours on the phone I now have a phone that works but my husband's does not. Although he should have been given all those 1500 gigs of data and 1500 minutes of talk time and 1500 minutes of texting all of it was gone. And now he has no data and after all those hours on the phone they tell me that he will have to buy a new sim card to do anything further with either phone. This continues to be a nightmare.