BJ’s Help Pages is the best option when trying to contact BJ’s customer service. You can contact via BJ’s Customer FAQ, Forum, and Online Help.
Contact BJ’s Help @ www.bjs.com/help
General Problems that BJ’s Customers searching for
- Account Access
- Cancelling or Returning Your Order
- Managing Your BJ’s Membership
- Managing Your Order
- Placing An Order
- Same Day Delivery
- Shipping My Order
- Tracking Your Order
- A Different issues
Contacting BJ’s Help Pages
This is the official customer support page of BJ’s, which contains different options for contacting them about a variety of issues.
If you are looking for BJ’s best customer help page or FAQ or forum, this is the best entry point.
BJ’s Frequently Asked Questions
What is Same Day Delivery?
Same Day Delivery is an online service which allows online ordering and delivery of groceries directly to your home. A Personal Shopper will pick up the items you ordered and deliver them directly to your door within as little as 2 hours.
What is standard delivery?
Standard delivery items are brought to the address provided by the Member.
The item is unable to be brought over the threshold by the carrier.
How do I return a gift purchased on BJs.com?
If you have received an item as a gift, and would like to return it, please call 866-4BJS-WEB (866-425-7932) to arrange a return. You may also choose to return it in-club.
We are able to provide store credits for gift returns.
How do I make changes to my order?
Once you click Submit Order on the Checkout screen, your order has been completed. After that, we cannot guarantee we will be able to make any changes.
Please call 866-4BJS-WEB (866-425-7932) for more information. We will do our best to assist you.
Other Ways to Contact BJ’s
BJ’s Customer Reviews
Submit your review
BJ's Wholesale Club, Falls Church, VA.
Both IAN and PETER in the produce section went into the back area and brought out bulk carrots and bagged kale for me. They were very helpful, smiled easily and were great representatives of customer service.
Also, SHANDANA in customer service has always been extremely friendly and helpful.
My experience with the quality of employees at BJ's Falls Church has been very favorable.