Contact Macy’s

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Contact Macy's customer service contact numbers

Phone Number : 1 (800) 289-6229

Email :

Business Hours: Mon - Fri: 9 AM–12 AM ET, Sat - Sun : 9 AM–12 AM ET.

Website :

Corporate Head office: 151 W 34th St, New York, NY 10001, US

If you want to Contact Macy’s customer service & support? There are different ways to get in touch with Macy’s. You can contact them via their toll-free contact number & this is the best way.

Macy’s are available to assist you by telephone, mail, in person at an office, or electronically through the internet at Macy’

Macy’s Contact Number

1-800-Macy’s-BANK (289-6229) – Customer Service

You can speak with Macy’s credit card customer support by calling 1 (800) 289-6229 number directly.

Speak with a real customer service executive and find fair solution to your problem that is easy & fast. Macy’s customer support is available Mon – Fri: 9 AM–12 AM ET, Sat – Sun : 9 AM–12 AM ET.

Best Toll-Free/800 Customer Service Phone Number of Macy’s

Call 1 (800) 289-6229

This is the best customer service phone number that you can use. Using this toll-free 800 number, you can directly contact the Macy’s customer agent. You can use this number for various tasks such as

  • Missing order
  • Return order
  • A different issue
  • Refund order
  • Technical support

Macy’s Head Office Contact Number

Corporate Head office address of Macy’s.

151 W 34th St, New York, NY 10001, US

For any general inquiries, please contact Macy’s head office number : 

General Problems or Reasons that Macy’s Customers Calling

  • Does Macy’s Pay for Shipping on Returns or Exchanges?
  • How Do I Contact Customer Support for Macy’s About a Fraudulent Charge?
  • How Do I Track My Macy’s Return?
  • How Do I Get a Refund from Macy’s?
  • How Do I Exchange an Item from Macy’s?
  • How Do I Check That Status of My Macy’s Refund?
  • How Do I Make an Order for the Macy’s Cyber Monday Event?
  • How Do I Find Black Friday Deals for Macy’s?
  • How Do I Find Cyber Monday Deals for Macy’s?
  • How Do I Return an Item to Macy’s from Their Black Friday Sale?
  • How Do I Return an Item to Macy’s from Their Cyber Monday Sale?
  • How Do I Make an Order for the Macy’s Black Friday Event?
  • How Do I Return an Item from Macy’s?
  • How do I contact customer support for Macy’s?

Common Problem Categories

  • Online Banking
  • Lost Card
  • Billing and Payments

Contacting Macy’s – by phone or otherwise

Even though 1 (800) 289-6229 is a Macy’s finest toll-free number, there are other 8 great ways of getting in contact with Macy’s.

Apart from calling, the upcoming favorite alternative for customers searching for assistance is through online chat support of Macy’s.

If you feel this information is wrong or know any other ways to contact Macy’s , please let us know so we can discuss with other consumers.

Macy’s Email Support

Macy’s Email can be a convenient way to communicate with customer service department. But Macy’s does not have a customer service email address. To contact a live customer service representative you need to dial 1-800-289-6229.

Contact Through Social Media, Website & App

If you want any Transponder information, payment related issues, Try using social media to contact Macy’s credit card. Go to their Twitter, Facebook or official Website, and click on the “message” button.

Macy’s Live Chat Support

Macy’s Live chat allows our shoppers to interact with experts and guests to learn more about great products.

The Macy’s Live chat is open to everyone 13 years of age or older, and any comments in the chat may be visible to others. In order to provide a positive and inclusive experience for our shoppers, hosts, and stylists, we want you to be aware of the guidelines below:

  1. We do not allow comments which may be considered harassment, defamation, abuse, threat, racism, sexism, misinformation, or may induce or promote actions that may be illegal.
  2. You must be respectful in all your posts/messages and refrain from using profanities.
  3. Advertising or solicitation is not allowed. Inclusive of naming other retailers or providing site links.
  4. You may not spam the chat with excessive messaging.
  5. You are solely responsible for the comments you post, and you agree to indemnify and hold Macy’s, Inc., its subsidiaries, corporate affiliates, and any employee or agent thereof harmless for any cost and/or damages, including damages for copyright infringement, that Macy’s incurs as a result of your comments.
  6. You acknowledge and agree that we, at any time and without informing you first, may delete your comments and/or ban you from the chat if we in our discretion determine that:
    a. you post comments that we must, under current legislation delete,
    b. violate these rules or
    c. your comments in any other way have a negative influence on the chat.

Business Hours of Macy’s

Mon to Friday: 9 AM–12 AM ET,
Sat – Sun : 9 AM–12 AM ET.

What time does Macy’s open and close?
Store hours todayOpening HoursClosing Hours
Monday09:00 am12:00 pm
Tuesday09:00 am12:00 pm
Wednesday09:00 am12:00 pm
Thursday09:00 am12:00 pm
Friday09:00 am12:00 pm
Saturday09:00 am12:00 pm
Sunday09:00 am12:00 pm

Macy’s Holiday Hours

Macy’s customer service is open on most public holidays. Our self serve functions are available 24/7.
Christmas Day

What time does Macy’s  close?

Public Holidays

Martin Luther King Day
President’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Day Before Thanksgiving
Black Friday
Christmas Eve
Christmas Day
Day after Christmas
New Year’s Eve

More Ways to Contact Macy’s

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