DHL Help Pages is the best option when trying to contact DHL customer service. You can contact via DHL Customer FAQ, Forum, and Online Help.
Contact DHL Help @ http://www.dhl-usa.com/en/contact_center/contact_express.html
Navigate to http://www.dhl-usa.com/en/contact_center/contact_express.html. If you have a problem with Shipment, Track your package, click on this link or paste it into the search bar of your browser and hit enter to go to the page.
General Problems that DHL Customers searching for
- Track order
- Issue with order
- Lost package
- Damage Package
- Report Fraud
- Make a shipment
- Technical Support
- Complaint
Contacting DHL Help Pages
This is the official customer support page of DHL, which contains different options for contacting them about a variety of issues.
If you are looking for DHL’s best customer help page or faq or forum, this is the best entry point.
If that doesn’t work, contact DHL directly by calling their customer service number at 1-800-225-5345
DHL Frequently Asked Questions
How can I track my shipment?
You can track your shipment using our website or one of their online portals. Usually your merchant or online shop sends you a link to track your shipment.
What is a tracking number/ID?
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.
How can I find out where my shipment is?
DHL Express provides up-to-date tracking information on the location of your shipment as it moves through the network.
My shipment is damaged or the content is missing. What can I do?
When your shipment is delivered by the local post, you should go to your local post office within 7 days to submit a damage report.
Please send the damage report to your merchant or online shop. Your merchant or online shop will then claim the damaged or lost parcel with DHL.
Other Ways to Contact DHL
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DHL Customer Reviews
Today I received a delivery number (86) and time slot. Once the driver got to delivery 79 he must’ve gone home because there were no further updates and my package never arrived. Lousy service. Shipping number 31522860028664 UPDATE - package arrived 90 minutes after stated delivery window, so upgraded from 1 star to
Utter cack. Today I received a delivery number (86) and time slot. Once the driver got to delivery 79 he must’ve gone home because there were no further updates and my package never arrived. Lousy service.
I've waited 4 weeks for a very important package from DHL & have received 3 notices saying "attempted delivery, no one home". This is not true. I am home every day, all day. And I have cameras WITH MOTION ALERTS recording my driveway, my front door & every part of my home. No DHL anywhere at anytime has been anywhere near my home. However, I've had deliveries from FedEx, Amazon, UPS, USPS AND Pizza Hut...amazing how I can get a pizza delivered weekly but NOT my package. I've made several calls to several DHL centers & everyone keeps passing the buck & blame to somewhere else. As far as I can see from tracking the package has never even made it to my city, possibly not even to my state. It appears my package has never left MEMPHIS TN. Where they obviously dont want to do their jobs. I kept receiving messages giving a new time & date for delivery but no one ever showed. Just another message saying "NO ONE HOME" What a convenient excuse...except I WAS HOME. All day! Many of us were. Doing yard work all day. There are only 3 houses on my street. Big trucks are easy to spot. I made sure I updated my address. I put to plese call me if there was a problem finding me. But the pizza boy can find me so..... Call me if you even get to my city, I will come meet you to get the package. But just the same excuse, or lie about NO ONE HOME! Where is my package DHL? And who are these drivers lying about people not being home? This is a very important & personal package & I want to know where it is, who has it & why it was not delivered to me weeks ago. And not one attempt to contact me at all to explain what's going on. Like we are just supposed to give up, forget that there is a package out there somewhere that was supposed to be delivered promptly to me, a customer who trusted a company to be responsible, honest & forthcoming. None of which has happened. I see from the reveiws I'm not the only one this "NO ONE HOME" is happening to. Shame on you for doing this to people. Where is my package DHL? CHECK MEMPHIS TN DELIVERY CENTER! Something going on there besides work & someone needs to clean house. This package means a lot to me & I won't shut up until I have it.
UPDATE! I was just told since my package was "UNDELIVERABLE" That I have to drive 4 hours to Memphis TN to pick up & sign for my package that was supposed to be "DELIVERED" to me. This is unbelievable & unacceptable! Ive never seen anything like this. How is this company still in business?