How to make a Complaint to USAA
If you wish to complain to USAA, call the complaints line on 1 (800) 531-8722. There are full contact details and information about the complaint procedures on the USAA website.
USAA complaint contacts like Phone, email and support form
Complaint via Phone number : 1 (800) 531-8722
The Complaint via Email : support@usaa.com
Complaint via Support Form : https://www.usaa.com/help/contact
USAA complaint website : https://www.usaa.com/
Tweet: twitter.com/USAA
Corporate Head Office address
9800 Fredericksburg Road, San Antonio, TX 78288
For any general inquiries, please contact USAA head office number : 800-531-USAA (8722)
Process for filing an auto insurance claim
The quickest way to begin your claim is at usaa.com or about the USAA Mobile App. You will be able to tell us what occurred, upload photographs, review your coverage, arrange a review and get a rental car if necessary. If you would like, you can call them in 800-531-USAA (8722).
FAQs
Where is USAA located in USA?
San Antonio, TX – Headquarters
What has happened to USAA?
For 2022, USAA reported a net loss of $1.3 billion, its first loss for a full year since 1923 — 100 years ago. Also, USAA said its net worth — basically, the difference between what it owns and what it owes — declined dramatically from $40.1 billion in 2021 to $27.4 billion in 2022.
Is USAA still only for military?
Yes, USAA is only available to active and retired military members and their families.
Can you join USAA as a civilian?
If you’re not directly affiliated with the military, you can qualify if you’re a spouse, parent (step-parent, or legal guardian) or parent-in-law. If your parent or parents were in the military, you can qualify for USAA if they themselves had a USAA policy.
Hopefully, We helped you to get some genuine records for USAA Complaint information.
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USAA Customer Reviews
In the last year I’ve had two separate issues where I needed USAA’s help and both times they went above and beyond. In the first they covered a lot more of a car accident repair than I was expecting, even covering original parts. The appraisal process was quick and payment was seamless. More recently, I had filed an ACH dispute because a utility company had incorrectly taken withdrawals from my direct debit. USAA fully reimbursed me and declined my efforts to pay them back after the utility company, at the public service commission’s urging, eventually acknowledged their error and started to reimburse me. In each of these cases the USAA reps were courteous and informed.
Can never get an answer nor anyone to talk with by phone and chat. Terrible customer service. Terrible. After talking with representatives in the CEO office twice they never called backed with answers to my questions.