USAA Live Chat Support

How to chat with USAA ? Here is the USAA Live chat link buy using you can chat with USAA Customer Support Agent.

usaa live chat

Use above link to launch live chat.
Chat Hours :

If you want to contact USAA through live chat, you can easily do so by following the information provided below.

  • Go to the homepage of USAA on your web browser.
  • Once you are on the homepage, you will need to click on the Help option located on the top menu bar. You will see there a live chat box on your screen.

Start chatting if you have any problem related to USAA services or Policy Change/Information, Autopay Inquiry or want New/Existing Quote.

Why did you want to chat with USAA?
Chat Topics
  • Autopay Inquiry
  • Website Help
  • Billing
  • Payment Due
  • Insurance
  • Mortgage Loan
  • Claims

Live Chat is very helpful, especially in case of Policy Inquiry, Change, cancel or claim to a Policy.

Sometimes, the representative can do it for you remotely. This is also very helpful if you’re in a location where you aren’t able to talk on your phone, like a busy coffee shop or a quiet library.

Popular chat topics by USAA Recent Customers

  • Trying to pay my but having issue.
  • Need to get my usaa number
  • Customer service issue with USAA

USAA Live Chat Support Statistics

USAA Live Chat Link
Mailing DepartmentUSAA Customer Service
Customer service hours 
Is Call-back availableNo
Normal response timeWithin an Hour
Alternate methodsphone, email, web
Quality of help89%
Best phone number1 (800) 531-8722

Contacting USAA – by Chat or otherwise

Even though USAA Live chat Support is great service, you will find 11 complete ways of getting in contact with them.

Apart from chat, the upcoming favorite alternative for customers searching for assistance is through Phone number support for USAA .

If you feel this information is wrong or know of other ways to get USAA, please let us know so we can discuss with other consumers.


Where is USAA located in USA?
San Antonio, TX – Headquarters

What has happened to USAA?
For 2022, USAA reported a net loss of $1.3 billion, its first loss for a full year since 1923 — 100 years ago. Also, USAA said its net worth — basically, the difference between what it owns and what it owes — declined dramatically from $40.1 billion in 2021 to $27.4 billion in 2022.

Is USAA still only for military?
Yes, USAA is only available to active and retired military members and their families.

Can you join USAA as a civilian?
If you’re not directly affiliated with the military, you can qualify if you’re a spouse, parent (step-parent, or legal guardian) or parent-in-law. If your parent or parents were in the military, you can qualify for USAA if they themselves had a USAA policy.

Hopefully, We helped you to get some genuine Contact numbers for USAA Customer Service.

More Ways to Contact USAA

All Contacts of USAA
USAA Phone Number
Contact USAA Through Social Media
USAA Email Support
USAA Customer Service
Help Pages Support
USAA Corporate Office
USAA Hours
Make Complaint to USAA
Login in to USAA
USAA Webmail

USAA Customer Reviews

Average rating:  
 2 reviews
 by Smith portan on USAA

In the last year I’ve had two separate issues where I needed USAA’s help and both times they went above and beyond. In the first they covered a lot more of a car accident repair than I was expecting, even covering original parts. The appraisal process was quick and payment was seamless. More recently, I had filed an ACH dispute because a utility company had incorrectly taken withdrawals from my direct debit. USAA fully reimbursed me and declined my efforts to pay them back after the utility company, at the public service commission’s urging, eventually acknowledged their error and started to reimburse me. In each of these cases the USAA reps were courteous and informed.

 by Frank on USAA

Can never get an answer nor anyone to talk with by phone and chat. Terrible customer service. Terrible. After talking with representatives in the CEO office twice they never called backed with answers to my questions.