Xfinity complaints

How to make a Complaint to Xfinity

To complain to Xfinity, contact their complaints line on 1 (800) 934-6489. They can also be contacted by mail and online contact form if required. Xfinity also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.

Xfinity complaint contacts like Phone, email and support form

Complaint via Phone number : 1 (800) 934-6489

The Complaint via Email :

Complaint via  Support Form :

Xfinity complaint website :


Corporate Head Office address

1701 John F Kennedy Blvd, Philadelphia, PA 19103

For any general inquiries, please contact Xfinity head office number : (215) 583-8078

About Xfinity

Xfinity from Comcast provides TV, high-speed Internet, phone, home security, and mobile services. Comcast is the largest provider of cable internet access in the United States, Comcast has 26.5 million high-speed internet customers.


What is Xfinity in USA?
Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of Comcast Corporation used to market consumer cable television, internet, telephone, and wireless services provided by the company.

What channel is USA on Xfinity?
Channel 823

What is Xfinity now?
With NOW TV, you can choose from more than 40 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic favorites from networks like Hallmark, History, and AMC. Plus, you get Peacock Premium at no extra cost.

What is Xfinity Choice TV?
With Choice TV Select with Xfinity Flex, you have access to affordable live TV with the flexibility to stream content or watch on a big screen, along with voice control, Cloud DVR and a variety of apps. Choice TV Select with Xfinity Flex is available through the Xfinity Stream app.

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Xfinity Customer Reviews

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Average rating:  
 5 reviews
 by charlie on Xfinity

I wrote a complaint to Comcast about their Xfinity Wifi Pass NOW service or lack thereof. As Thanksgiving neared, the connection would continuously drop after a few minutes. During my first 2 months of using the wifi pass, I would get speeds of over 3mbs. This month, barely 1mbs. Downloads that took a little over an hour before were now taking almost 7 hours to download. When I received a reply from a Comcast employee named Elizabeth, she stressed how much my patronage was appreciated and my feedback would be taken seriously but because tech support wasn't her department, she couldn't help me. She suggested I call the number provided in my Wifi Pass email confirmation to speak with someone. ???? I specifically chose "Technical Issues" in the drop down menu on the Comcast "Contact Us" page. While I appreciate the reply, why wasn't it responded to by someone who could actually TELL me what was going on, if it wasn't a "It's not you, it's us" kind of situation? Even with bringing these signal issues to Comcast I've had to resort to using my phone data. From looking at their Down Detector page, it isn't just me having issues with internet connection. I've heard nothing but bad things about Comcast, but I wanted to make my own opinion about them and so far, I'm not pleased at all.

 by Catharine on Xfinity

Actually I would give xfinity minus stars but that was not an option.
My husband spent close to four hours over two days on the phone with your staff, and until now our issues have not been resolved.

The line keeps dying mid sentence and your staff, despite asking for the number, never called back.

We live in Peoria Illinois and we are trying to get a Proinstal.

It’s really unfortunate that such a major corporation does not have the ability to deal with such basic customer service.

 by Marci G on Xfinity

Worst mobile experience ever in my life. Told Apple Phones were free, no contracts etc as a new customer with a BYOD deal... not true. Was in a 2 year contract, with payments, charged $483 in overages (I was on a pay by the gig plan and never left the house) this specific phone was for my 12 year old special needs kid who is on life support, and he turned off the WIFI on accident. I tried to unlock the phone and 3 times after calling and going to the store - after paying the phones off, the phones were not unlocked.... It's been a nightmare. I just finished a complaint to the BBB.