How to make a Complaint to Express Scripts
Call the Express Scripts on their complaint number in the first instance on (800) 282-2881. If this does not resolve the issue for you, then you should write to the Express Scripts via the online form on their website or by letter and proceed through their complaints handling process.
Express Scripts complaint contacts like Phone, email and support form
Complaint via Phone number : (800) 282-2881
The Complaint via Email : dod.customer.relations@express-scripts.com
Complaint via Support Form : express-scripts.com/contact-us
Express Scripts complaint website : express-scripts.com
Tweet: twitter.com/ExpressScripts
Corporate Head Office address
1 Express Way, St. Louis, MO 63121
For any general inquiries, please contact Express Scripts head office number : (800) 282-2881
About Express Scripts
Express Scripts is a pharmacy benefit management organization. It was the 22nd-largest company in the United States by total revenue in 2017. Express Scripts also offers pharmacy benefit management services for workers’ compensation insurance programs.
FAQs
What company took over Express Scripts?
In March 2018, Cigna, which earlier was blocked by courts from being acquired by Anthem, announced a $67 billion deal to acquire Express Scripts. The Express Scripts acquisition would be the last major deal involving the country’s largest PBMs.
Is CVS Caremark and Express Scripts the same?
No, CVS Caremark Mail Service Pharmacy will be out of network, effective January 1, 2024. If members wish to continue using mail order in 2024, they must switch to Express Scripts Pharmacy.
What is the new name for Express Scripts?
Express Scripts is evolving. We are now part of EvernorthSM–health services built on the recognition that health makes progress possible. Elevating health for all. Evernorth combines powerful health services capabilities and offerings to create innovative and effective solutions.
What is the controversy with Express Scripts?
The Cigna-owned PBM colluded with rival Prime Therapeutics to overcharge pharmacies, the lawsuit says.
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Express Scripts Customer Reviews
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Absolute plain incompetence. Letters that direct you specifically to their website or app and when you go to those sites there’s NOTHING about what the letter referenced. Listing of participating pharmacies on a letter with my address that are “near you” that are actually 750 miles away. The company is obviously run by morons who have no clue what they’re doing. Unbelievable bureaucracy. But it’s cheap so your company might force you to use it. Then they make you buy multi-month supplies that YOU then have to store properly and keep fresh and available. More examples of companies putting the work on the consumer to save them money, but do our insurance costs go down as a result?? Of course not. Terrible customer service and experience.
Cannot give a rating. It has been over a month they have my RX and i am still waiting for my RX. They have not even phoned me to tell me what happened??? When i call all they can give me is EXCUSES!!! THEY HAVE NO REGARD TO YOU OR YOUR RXs!!! To this date i or my doctor is still waiting for their call. Total NEGLIGENCE ON THEIR BEHALF!!!