Contact Xfinity

Phone Number : 1 (800) 934-6489

Email : support@xfinity.com

Business Hours: Open 24 Hours a Day, 7 Days a week

Website : https://www.xfinity.com/

Contact Xfinity customer service contact numbers

Corporate Head office: 1701 John F Kennedy Blvd, Philadelphia, PA 19103

Xfinity
Average rating:  
 5 reviews
 by charlie

I wrote a complaint to Comcast about their Xfinity Wifi Pass NOW service or lack thereof. As Thanksgiving neared, the connection would continuously drop after a few minutes. During my first 2 months of using the wifi pass, I would get speeds of over 3mbs. This month, barely 1mbs. Downloads that took a little over an hour before were now taking almost 7 hours to download. When I received a reply from a Comcast employee named Elizabeth, she stressed how much my patronage was appreciated and my feedback would be taken seriously but because tech support wasn't her department, she couldn't help me. She suggested I call the number provided in my Wifi Pass email confirmation to speak with someone. ???? I specifically chose "Technical Issues" in the drop down menu on the Comcast "Contact Us" page. While I appreciate the reply, why wasn't it responded to by someone who could actually TELL me what was going on, if it wasn't a "It's not you, it's us" kind of situation? Even with bringing these signal issues to Comcast I've had to resort to using my phone data. From looking at their Down Detector page, it isn't just me having issues with internet connection. I've heard nothing but bad things about Comcast, but I wanted to make my own opinion about them and so far, I'm not pleased at all.

 by Catharine

Actually I would give xfinity minus stars but that was not an option.
My husband spent close to four hours over two days on the phone with your staff, and until now our issues have not been resolved.

The line keeps dying mid sentence and your staff, despite asking for the number, never called back.

We live in Peoria Illinois and we are trying to get a Proinstal.

It’s really unfortunate that such a major corporation does not have the ability to deal with such basic customer service.

 by Marci G

Worst mobile experience ever in my life. Told Apple Phones were free, no contracts etc as a new customer with a BYOD deal... not true. Was in a 2 year contract, with payments, charged $483 in overages (I was on a pay by the gig plan and never left the house) this specific phone was for my 12 year old special needs kid who is on life support, and he turned off the WIFI on accident. I tried to unlock the phone and 3 times after calling and going to the store - after paying the phones off, the phones were not unlocked.... It's been a nightmare. I just finished a complaint to the BBB.

 by Jacob E Brunk

I have been working with Xfinity for over 6 months with Technical Support/Customer Service because my cell purchased the last of July 2020 began to do all kinds of things like, dropping calls, connecting to numbers that were not dialed, calls from unknown persons coming in OVER calls that I had made (when it is a bank, that is BAD). I had been informed that I would need a new SIM card by three techs. The first never sent them but the third did, and now my phone is completely worthless because I cannot receive calls, my contacts are gone, as well as my calendar (for the past, current, and future. The techs have said there is nothing more they can do and so I should take the phone to a repair shop, for which I would have to pay for the repair. AND THIS IS NUMBER ONE CUSTOMER SERVICE by whose standards? Let's get satisfaction before the moon turns to green cheese!

 by dorothea klapinsky

the worst customer service company i am a fl snowbird and you charge 45$ a monthewhile i am away for basic service no vacation plan for Pa i have been a loyal customer for as long as comcast has been in pa speakinwith dawn in wilmington 302-731-3731 i told to cancel and when i return to restart and i would be charged for equipment but it would be refu;nded upon restarting now im told i have to pay for cancelation charge no way to treat loyal customers with no plan for people to travel soouth for the winter i also pay comcast in fl plus all the time i have to spend straiting my account every year

Xfinity is a subsidiary of the Comcast Corporation, utilized to advertise consumer cable tv, internet, telephone, and wireless services provided by the company. If you want to Contact Xfinity customer service & support? There are different ways to get in touch with Xfinity. You can contact them via their toll free contact number & this is the best way.

Xfinity Contact Number

1 (800) 934-6489 – Customer Service

You can speak with Xfinity customer support by calling 1 (800) 934-6489 number directly.

Speak with a real customer service executive and find fair solution to your problem that is easy & fast. Xfinity customer support is available 24 hours a day, 7 days a week.

If you can’t satisfied talking to this number, please contact Xfinity on one of the phone number listed below

Xfinity Contact/Phone Numbers

Xfinity DEPARTMENTCONTACT NUMBER
Customer service1 (800) 934-6489
Xfinity Mobile Support1 (888) 936-4968
Accessibility Support855-270-0379

Best Toll-Free/800 Customer Service Phone Number of Xfinity

Call 1 (800) 934-6489

This is the best customer service phone number that you can use. Using this toll free 800 number, you can directly contact the Xfinity customer agent. You can use this number for various tasks such as

  • Billing and Payments.
  • Account Access
  • Transfer Service
  • Device Support
  • Refund a Charge
  • Service problem
  • Cancel service
  • Change plan
  • Overcharge/Strange charge
  • Technical support
  • A different issue

 Xfinity Head Office Contact Number

Corporate Head office address of Xfinity.

1701 John F Kennedy Blvd, Philadelphia, PA 19103

For any general inquiries, please contact Xfinity head office number : (215) 583-8078

Contacting Xfinity – by phone or otherwise

Even though 1 (800) 934-6489 is a Xfinity’s finest toll-free number, there are other 11 great ways of getting in contact with Xfinity.

Apart from calling, the upcoming favorite alternative for customers searching for assistance is through online chat support of Xfinity.

If you feel this information is wrong or know any other ways to contact Xfinity, please let us know so we can discuss with other consumers.

Xfinity Email Support

Xfinity Email can be a convenient way to communicate with customer service department. You can email Xfinity at one of the support email addresses given below.

To make process simple, fast and efficient, explain your problem in great details & include any reference or screenshot if you have regarding Xfinity Customer Support.

Xfinity Customer Service : support@xfinity.com

Xfinity Head Office : info@xfinity.com

Security : security@xfinity.com

Contact Through Social Media, Website & App

If you want any policy information, file a claim, billing & payment related issues, Try using social media to contact Xfinity. Go to their Twitter, Facebook or official Website, and click on the “message” button.

Xfinity Live Chat Support

Live chat support is one of the fastest way to contact Xfinity . Using Xfinity live chat support, speed up the conversation and get a better result.

If you want to update payment, file a claim or policy inquiry, Navigate to  Xfinity online chat support. You can Chat with Xfinity customer agent and get customer service support that is fast & easy.

Customer Service Hours of Xfinity

Mon to Friday: 24 Hours open
Saturday : 24 Hours open
Sunday : 24 Hours open

Store hours todayOpening HoursClosing Hours
Monday24 Hours open24 Hours open
Tuesday24 Hours open24 Hours open
Wednesday24 Hours open24 Hours open
Thursday24 Hours open24 Hours open
Friday24 Hours open24 Hours open
Saturday24 Hours open24 Hours open
Sunday24 Hours open24 Hours open

Xfinity Holiday Hours

Xfinity customer service is open on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

Public Holidays

New Year’s Day
Martin Luther King, Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Get in touch with various departments of Xfinity

Xfinity customer service

Contact Xfinity via phone at 1-800-XFINITY (1-800-934-6489). Dial this number for if you have any issue with paying a bill, account related issue, change plan, cancel plan, return & refund or other problem. Using the online contact form may also help speed up the process of speaking with a customer service agent as quickly as possible. Contact their helpline support number that is open 24 hours a day, 7 days a week.

Place an Order

Placing your order online is the easiest way to get started with Xfinity Mobile. You can call Xfinity Mobile specialists at 1 (888) 936-4968. If you prefer an in-person experience, their store locator can help you find the closest Xfinity store near you.

Exchange or Return

If you want to exchange or return your device or accessory, you must visit an Xfinity Store or call at (888) 936-4968. Exchanges cannot be performed via My Account.

Accessibility Support

Customers can get in touch by calling this number 855-270-0379, the helplines are open from 8:00 am and 12:00 pm ET, seven days a week.

You can also connect by Emailing at accessibility@comcast.com

Cancel Xfinity Service

If you’ve been experiencing problems with Xfinity service and want to cancel service. To cancel both your Xfinity Internet and Xfinity Instant TV services, please call 1-800-xfinity (1-800-934-6489).

FAQs

What is Xfinity in USA?
Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of Comcast Corporation used to market consumer cable television, internet, telephone, and wireless services provided by the company.

What channel is USA on Xfinity?
Channel 823

What is Xfinity now?
With NOW TV, you can choose from more than 40 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic favorites from networks like Hallmark, History, and AMC. Plus, you get Peacock Premium at no extra cost.

What is Xfinity Choice TV?
With Choice TV Select with Xfinity Flex, you have access to affordable live TV with the flexibility to stream content or watch on a big screen, along with voice control, Cloud DVR and a variety of apps. Choice TV Select with Xfinity Flex is available through the Xfinity Stream app.

Hopefully, We helped you to get some genuine Customer Service Phone numbers for Xfinity .

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

We love reading your messages……

Also Read : Boost Mobile Customer Service

More Ways to Contact Xfinity

Xfinity Phone Number
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Xfinity Email Support
Xfinity Live Chat Support
Help Pages Support
Xfinity Corporate Office
Xfinity Hours
Make Complaint to Xfinity
Login in to Xfinity
Xfinity Webmail

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Xfinity
Average rating:  
 5 reviews
 by charlie

I wrote a complaint to Comcast about their Xfinity Wifi Pass NOW service or lack thereof. As Thanksgiving neared, the connection would continuously drop after a few minutes. During my first 2 months of using the wifi pass, I would get speeds of over 3mbs. This month, barely 1mbs. Downloads that took a little over an hour before were now taking almost 7 hours to download. When I received a reply from a Comcast employee named Elizabeth, she stressed how much my patronage was appreciated and my feedback would be taken seriously but because tech support wasn't her department, she couldn't help me. She suggested I call the number provided in my Wifi Pass email confirmation to speak with someone. ???? I specifically chose "Technical Issues" in the drop down menu on the Comcast "Contact Us" page. While I appreciate the reply, why wasn't it responded to by someone who could actually TELL me what was going on, if it wasn't a "It's not you, it's us" kind of situation? Even with bringing these signal issues to Comcast I've had to resort to using my phone data. From looking at their Down Detector page, it isn't just me having issues with internet connection. I've heard nothing but bad things about Comcast, but I wanted to make my own opinion about them and so far, I'm not pleased at all.

 by Catharine

Actually I would give xfinity minus stars but that was not an option.
My husband spent close to four hours over two days on the phone with your staff, and until now our issues have not been resolved.

The line keeps dying mid sentence and your staff, despite asking for the number, never called back.

We live in Peoria Illinois and we are trying to get a Proinstal.

It’s really unfortunate that such a major corporation does not have the ability to deal with such basic customer service.

 by Marci G

Worst mobile experience ever in my life. Told Apple Phones were free, no contracts etc as a new customer with a BYOD deal... not true. Was in a 2 year contract, with payments, charged $483 in overages (I was on a pay by the gig plan and never left the house) this specific phone was for my 12 year old special needs kid who is on life support, and he turned off the WIFI on accident. I tried to unlock the phone and 3 times after calling and going to the store - after paying the phones off, the phones were not unlocked.... It's been a nightmare. I just finished a complaint to the BBB.

 by Jacob E Brunk

I have been working with Xfinity for over 6 months with Technical Support/Customer Service because my cell purchased the last of July 2020 began to do all kinds of things like, dropping calls, connecting to numbers that were not dialed, calls from unknown persons coming in OVER calls that I had made (when it is a bank, that is BAD). I had been informed that I would need a new SIM card by three techs. The first never sent them but the third did, and now my phone is completely worthless because I cannot receive calls, my contacts are gone, as well as my calendar (for the past, current, and future. The techs have said there is nothing more they can do and so I should take the phone to a repair shop, for which I would have to pay for the repair. AND THIS IS NUMBER ONE CUSTOMER SERVICE by whose standards? Let's get satisfaction before the moon turns to green cheese!

 by dorothea klapinsky

the worst customer service company i am a fl snowbird and you charge 45$ a monthewhile i am away for basic service no vacation plan for Pa i have been a loyal customer for as long as comcast has been in pa speakinwith dawn in wilmington 302-731-3731 i told to cancel and when i return to restart and i would be charged for equipment but it would be refu;nded upon restarting now im told i have to pay for cancelation charge no way to treat loyal customers with no plan for people to travel soouth for the winter i also pay comcast in fl plus all the time i have to spend straiting my account every year