How to contact Xfinity through social media? Message Xfinity through social media websites like Facebook or Twitter and also through Website, App & Xfinity forum Support.
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If you have a small issue with an Xfinity products or services, or technical issue, try using social media to contact Xfinity . Go to the official Xfinity Twitter or Facebook, and click on the “message” button. Compose a short message that briefly explains your issue, and wait to hear back from their representative.
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Xfinity Customer Reviews
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I wrote a complaint to Comcast about their Xfinity Wifi Pass NOW service or lack thereof. As Thanksgiving neared, the connection would continuously drop after a few minutes. During my first 2 months of using the wifi pass, I would get speeds of over 3mbs. This month, barely 1mbs. Downloads that took a little over an hour before were now taking almost 7 hours to download. When I received a reply from a Comcast employee named Elizabeth, she stressed how much my patronage was appreciated and my feedback would be taken seriously but because tech support wasn't her department, she couldn't help me. She suggested I call the number provided in my Wifi Pass email confirmation to speak with someone. ???? I specifically chose "Technical Issues" in the drop down menu on the Comcast "Contact Us" page. While I appreciate the reply, why wasn't it responded to by someone who could actually TELL me what was going on, if it wasn't a "It's not you, it's us" kind of situation? Even with bringing these signal issues to Comcast I've had to resort to using my phone data. From looking at their Down Detector page, it isn't just me having issues with internet connection. I've heard nothing but bad things about Comcast, but I wanted to make my own opinion about them and so far, I'm not pleased at all.
Actually I would give xfinity minus stars but that was not an option.
My husband spent close to four hours over two days on the phone with your staff, and until now our issues have not been resolved.
The line keeps dying mid sentence and your staff, despite asking for the number, never called back.
We live in Peoria Illinois and we are trying to get a Proinstal.
It’s really unfortunate that such a major corporation does not have the ability to deal with such basic customer service.
Worst mobile experience ever in my life. Told Apple Phones were free, no contracts etc as a new customer with a BYOD deal... not true. Was in a 2 year contract, with payments, charged $483 in overages (I was on a pay by the gig plan and never left the house) this specific phone was for my 12 year old special needs kid who is on life support, and he turned off the WIFI on accident. I tried to unlock the phone and 3 times after calling and going to the store - after paying the phones off, the phones were not unlocked.... It's been a nightmare. I just finished a complaint to the BBB.