Xfinity Help Pages

Xfinity Help Pages is the best option when trying to contact Xfinity customer service. You can contact via Xfinity Customer FAQ, Forum, and Online Help.

Contact Xfinity Help @ xfinity.com/support

Navigate to xfinity.com/support/. If you have a problem with Xfinity services or products, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that Xfinity Customers searching for

  • Billing
  • Payment Due
  • Complaint
  • Change Service
  • Cancel Service
  • Move Service

Contacting Xfinity Help Pages

This is the official customer support page of Xfinity, which contains different options for contacting them about a variety of issues.

If you are looking for Xfinity’s best customer help page or faq or forum, this is the best entry point.

If that doesn’t work, contact Xfinity directly by calling their customer service number at 1 (800) 934-6489.

Xfinity Frequently Asked Questions

What is XFINITY WiFi?

XFINITY WiFi is a network of hotspots that allows you to connect to the Internet at fast WiFi speeds around town all while saving on your wireless data plan.

Looking to Cancel your Xfinity Account?
  • Schedule a call with them to guide you through the process.
  • Chat with Xfinity online.
  • Visit your local Xfinity Store.
  • Complete a simple cancellation form.
  • Mail a cancellation request, including your first and last name, service address, account number and phone number to:
    Comcast Cable
    ATTN: Service Change Requests
    1701 JFK Blvd.
    Philadelphia, PA 19103
What is Xfinity Mobile?

America’s largest and most reliable 4G LTE network combined with the most WiFi hotspots nationwide. With access to 18 million hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.

Why is my Xfinity WiFi not working?

If you’re connected properly, rebooting your modem will often restore Internet connectivity – the easiest way to do this is by simply unplugging your cable modem for two minutes. … You can also restart your modem remotely using the Xfinity My Account app. Sign in and tap Internet and then Restart this device.

How do I get my Xfinity Internet to work?

Troubleshoot Internet through the Xfinity My Account app

  1. Open the Xfinity My Account app (available for Apple & Android).
  2. Scroll down and select the Internet tile.
  3. Select your modem, and then press Restart this device. This can take up to seven minutes. Your home Internet will be offline during this process.

FAQs

What is Xfinity in USA?
Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of Comcast Corporation used to market consumer cable television, internet, telephone, and wireless services provided by the company.

What channel is USA on Xfinity?
Channel 823

What is Xfinity now?
With NOW TV, you can choose from more than 40 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic favorites from networks like Hallmark, History, and AMC. Plus, you get Peacock Premium at no extra cost.

What is Xfinity Choice TV?
With Choice TV Select with Xfinity Flex, you have access to affordable live TV with the flexibility to stream content or watch on a big screen, along with voice control, Cloud DVR and a variety of apps. Choice TV Select with Xfinity Flex is available through the Xfinity Stream app.

Other Ways to Contact Xfinity

All Contacts of Xfinity
Xfinity Phone Number
Contact Xfinity Through Live Chat
Xfinity Customer Service
Xfinity Email Support
Contact Xfinity Through Social Media
Xfinity Corporate Office
Xfinity Hours
Make Complaint to Xfinity
Login in to Xfinity
Xfinity Webmail

Xfinity Customer Reviews

Average rating:  
 5 reviews
 by charlie on Xfinity

I wrote a complaint to Comcast about their Xfinity Wifi Pass NOW service or lack thereof. As Thanksgiving neared, the connection would continuously drop after a few minutes. During my first 2 months of using the wifi pass, I would get speeds of over 3mbs. This month, barely 1mbs. Downloads that took a little over an hour before were now taking almost 7 hours to download. When I received a reply from a Comcast employee named Elizabeth, she stressed how much my patronage was appreciated and my feedback would be taken seriously but because tech support wasn't her department, she couldn't help me. She suggested I call the number provided in my Wifi Pass email confirmation to speak with someone. ???? I specifically chose "Technical Issues" in the drop down menu on the Comcast "Contact Us" page. While I appreciate the reply, why wasn't it responded to by someone who could actually TELL me what was going on, if it wasn't a "It's not you, it's us" kind of situation? Even with bringing these signal issues to Comcast I've had to resort to using my phone data. From looking at their Down Detector page, it isn't just me having issues with internet connection. I've heard nothing but bad things about Comcast, but I wanted to make my own opinion about them and so far, I'm not pleased at all.

 by Catharine on Xfinity

Actually I would give xfinity minus stars but that was not an option.
My husband spent close to four hours over two days on the phone with your staff, and until now our issues have not been resolved.

The line keeps dying mid sentence and your staff, despite asking for the number, never called back.

We live in Peoria Illinois and we are trying to get a Proinstal.

It’s really unfortunate that such a major corporation does not have the ability to deal with such basic customer service.

 by Marci G on Xfinity

Worst mobile experience ever in my life. Told Apple Phones were free, no contracts etc as a new customer with a BYOD deal... not true. Was in a 2 year contract, with payments, charged $483 in overages (I was on a pay by the gig plan and never left the house) this specific phone was for my 12 year old special needs kid who is on life support, and he turned off the WIFI on accident. I tried to unlock the phone and 3 times after calling and going to the store - after paying the phones off, the phones were not unlocked.... It's been a nightmare. I just finished a complaint to the BBB.