PG&E Help Pages

PG&E Help Pages is the best option when trying to contact PG&E customer service. You can contact via PG&E Customer FAQ, Forum, and Online Help.

Contact PG&E Help @

Navigate to If you have a problem with outage, move or cancel service click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that PG&E Customers searching for

  • Account Access
  • Start or Stop Service
  • Report a power outage
  • Billing and Payments
  • Financial assistance
  • Complaint

Contacting PG&E Help Pages

This is the official customer support page of PG&E, which contains different options for contacting them about a variety of issues.

If you are looking for PG&E’s best customer help page or faq or forum, this is the best entry point.

If that doesn’t work, contact PG&E directly by calling their customer service number at 1-800-743-5000

PG&E Frequently Asked Questions

How long do I have to pay my PG&E bill?

Customer bills are considered past due if payment is not received within 15 calendar days following transmittal or receipt, as applicable. If a bill isn’t paid within this 15-day period, PG&E could issue a 7-day notice of nonpayment to the Gas ESP, using a copy to the customer.

How do I check my PG&E bill?

Sign in to your online account. Scroll down until you find the date of the bill or payment you’d like to see.

Can I pay my PGE bill online?

Sign into Your Account with your own username and password and make a one-time payment or schedule recurring payments from your checking or savings accounts at no cost! It is possible to pay online as a user–or as a one time user with no registration required.

How do I check my PG&E outage by address?

Find an outage

  • Enter your address in the “Enter Address” box.
  • Select the “View Outages by City” button and choose your city from the drop-down box.
  • Pan around the map.
How do I start a PG&E service?

Go to Start Service.

  • Select “New to PG&E.”
  • Enter your name and identification.
  • Enter your new service address. Then, pick a start date that falls within 60 days.
  • Select your electric rate plan.
  • Provide your contact information.
  • Review your information and submit your request.

Other Ways to Contact PG&E

All Contacts of PG&E
PG&E Phone Number
PG&E Customer Service
Contact PG&E Through Email
Help Pages Support
PG&E Corporate Office
PG&E Hours
Make Complaint to PG&E
Login in to PG&E

PG&E Customer Reviews

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Average rating:  
 1 reviews
 by kelin on PG&E

I have two PG&E accounts, with very different experiences. At my suburban home, service is pretty good, although the scheduled outages during fire season can be challenging. In 2020, we were without power for five days in a row.

At my rural cabin in northeastern California, there are frequent outages, both scheduled and unscheduled. Clearly, the original power line installation through forest is vulnerable to high winds. However there have been four scheduled outages in the last three months, and two of them have been moved at the last minute. This makes it challenging to make plans for spending time there.

I've had to purchase generators for backup power at both locations. This shouldn't be necessary, especially at my home.