How to make a Complaint to Amtrak
To complain to Amtrak, contact their complaints line on 1 (215) 856-7924. They can also be contacted by mail and online contact form if required. Amtrak also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company.
Amtrak complaint contacts like Phone, email and support form
Complaint via Phone number : 1 (215) 856-7924
The Complaint via Email : info@amtrak.com
Complaint via Support Form : amtrak.com/contact-us.html
Amtrak complaint website : amtrak.com/home
Tweet: twitter.com/Amtrak
Corporate Head Office address
1 Massachusetts Ave., NW, Washington, DC 20001
For any general inquiries, please contact Amtrak head office number : (202) 906-3000
About Amtrak
Founded in 1971, Amtrak is a passenger railroad service that provides medium and long-distance intercity service in the contiguous United States and to nine Canadian cities. Amtrak serves more than 500 destinations in 46 states and three Canadian provinces.
FAQs
Is it cheaper to fly or use Amtrak?
Generally, short trips cost less by train, but it’s more economical to fly for long journeys
Which 4 states does Amtrak not serve?
Does the Amtrak train go to all the states in America? Amtrak has no rail service at all to Wyoming, South Dakota, Hawaii and Alaska. The state-owned Alaska Railroad provides passenger service between Seward, Whittier, Anchorage, Denali and Fairbanks.
What states does Amtrak go to?
Amtrak trains stop in almost all U.S. states. The exception is South Dakota, Wyoming, Hawaii and Alaska. To learn about where trains stop and where they go, view the list of Amtrak routes in each state below.
Is Amtrak faster than flying?
yes, traveling by plane is much, much faster than by train. The average speed of a commercial plane ranges from 547-575 miles per hour. The average speed of an Amtrak train ranges from 110 to 145 miles per hour. Delta offers a lot of nonstop flights.
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Amtrak Customer Reviews
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The December 4 trip from Chatsworth to San Diego was met with a very rude Conductor. She was heavy set with dark hair and wore a jacket and conductor hat. I simply asked in a kind manner where the dining car as this was the first time I was on an Amtrak and met with a snarky response that if you go one way you’ll go off the train? What??? How rude!! She needs customer service training skills as it set the tone for the trip back. Get a grip lady, not everyone is aware of where they are when they get on the train and walk through cars to get where they can sit. A little more professionalism and kindness would have been appreciated and expected.
The December 4 trip from Chatsworth to San Diego was met with a very rude Conductor. She was heavy set with dark hair and wore a jacket and conductor hat. I simply asked in a kind manner where the dining car as this was the first time I was on an Amtrak and met with a snarky response that if you go one way you’ll go off the train? What??? How rude!! She needs customer service training skills as it set the tone for the trip back. Get a grip lady, not everyone is aware of where they are when they get on the train and walk through cars to get where they can sit. A little more professionalism and kindness would have been appreciated and expected.