JCPenney Customer Service

JCPenney customer service team assist you with any question or issue about their services or products. Their team is serious about providing great support to their customers. By contacting JCPenney customer service number, you can get your common issues solved easily.

jcpenney customer service

JCPenney Customer Service Number

1-800-322-1189 – Customer Service

Contact JCPenney customer support by calling 1-800-322-1189 number directly. You can directly talk with their customer representative and find a fair solution to your problem that is relatively easy & fast.

You can contact 24 hours a day, 7 days a week.  If you can’t find what you’re looking for, Please contact via other ways provided here.

You can call JCPenney customer service number and generally discuss for following topics

  • Track My Order
  • Payment Options
  • Change/Cancel Order Policy
  • Shipping Information
  • Return Policy
  • Credit Card Benefits
  • My Account
  • Rewards Benefits
  • Check Gift Card Balance
  • JCPenney Rewards

JCPenney Regular Business Hours

Mon to Friday: Open 24 hours
Saturday : Open 24 hours
Sunday : Open 24 hours

JCPenney customer service

You can reach the customer service department for any of the queries related to their products or services like a payments, return order, cancel order, shipping etc using their contact number at 1-800-322-1189. Contact their helpline support number that is open 24 hours a day, 7 days a week.


If you have questions or get more information about payment please contact on JCPenney payment helpline number 1-800-527-4403.

Canceling an order

Please call customer care within 10 minutes of order placement for them to attempt to cancel your order. If the order has been shipped and you no longer want it, please return your order to one of their jcp stores.

General Problems that JCPenney Customers Reports

  • Can I track my order from JCPenney?
  • How do I pay my JCP bill by phone?
  • Can I pay my JCPenney bill with a credit card?
  • How do I cancel a JCPenney online order?
  • What is standard shipping?
  • Why was my JCPenney order Cancelled?
  • How long do I have to pickup an order from JCPenney?
  • Is JCPenney credit card free?
  • How do I check on an order from JCPenney?
  • What credit score is needed for JCPenney credit card?
  • How do I check my JCPenney rewards?
  • What Stores Can I use my JCPenney gift card?
  • Can I buy a JCPenney gift card online?

Common Problem Categories

  • Online Order
  • Cancel Order
  • Change Order
  • Track an Order
  • Damage Item
  • Billing and Payments

About JCPenney

J. C. Penney is an American department store chain with 840 stores across the United States and Puerto Rico, and online at JCPenney offers large Fine Jewelry departments, The Salon by InStyle, and Sephora inside JCPenney.

They sells Clothing, cosmetics, electronics, footwear, furniture, housewares, jewelry, toys, appliances and more products.

Contact JCPenney to discover more using our customer support telephone number.



Is JCPenney only in the US?
Penney OpCo LLC, doing business as JCPenney and often abbreviated JCP, is an American department store chain that operates 664 stores across 49 U.S. states and Puerto Rico.

Can you shop JCP online?
JCPenney sales are designed with you in mind, and you can save even more with JCPenney coupons. Shop online today with free shipping available!

Is there still a JCPenney catalog?
After five years, JCPenney reintroduces catalog mailings. feature more of a magazine look and feel. The value of direct mail got a huge validation when retailer JCPenney recently announced that it is again betting big on print by relaunching its flagship catalog.

What happened to JCPenney home?
Despite its bankruptcy filing and plans to close about 29% of its stores, J.C. Penney has launched a new home brand. The chain announced Tuesday that its new Linden Street bedding brand is now available online and is “a significant enhancement to its home merchandise division.”

Hopefully, We helped you to get some genuine customer service numbers for JCPenney .

JCPenney Customer Reviews

Average rating:  
 2 reviews
 by John Moore on JCPenney

I recently visited the SouthPoint store and luckily met Marlene Hughes. I just found her name so my review is tardy. I got to the store late because I found out close to closing time that we were getting unexpected guests and needed lots of bedding, etc.

 by jonson on JCPenney

Maua is who made this shoping trip injoyabe and rewarding. I enjoyed talking with her, When she was checking me out or ringing me up, She found a way to doubling my savings, it was like she whated to pay me to take the clothing. Maua Thank you and hope to see you soon