JCPenney Phone Number

JCPenney Phone number helpline is available 24 hours a day, 7 days a week for consumers to get support. Calling JCPenney toll free number is best option to get your problem solved.

jcpenney phone number

JCPenney Toll Free Number

1-800-322-1189 – Customer Service

Calling JCPenney phone number is one of the best ways to contact JCPenney Services, Using this toll free number, you can directly speak with a customer care executive within a few seconds.

You can call 1-800-322-1189 this helplines are open 24 hours a day, 7 days a week.

Other Phone Numbers

Customer service1-800-322-1189
Credit card services1.800.542.0800
Bill Payment1-800-527-4403
Gift Registry1-800-527-4438
Warranty Info1-800-933-7115
Product Recalls1-888-333-6063
Dinnerware Queries1-800-737-5223
Sephora inquiries1.855.808.0330

JCPenney’s Best Toll-Free/800 Phone Number

Call 1-800-322-1189

This is JCPenney’s best customer service phone number that you can use. Using this toll free 800 number, you can directly contact the JCPenney customer agent.  You can use this number for various tasks such as

  • Payment Due
  • Technical support
  • Service Problem
  • Track an Order
  • Return Policy
  • Change/Cancel Order Policy
  • Credit Card Benefits
  • My Account
  • Shipping Information
  • Rewards
  • Gift Card
  • A different issue

JCPenney Head Office Phone Number

Corporate Head office address of JCPenney.

6501 Legacy Dr, Plano, TX 75024

For any general inquiries, please contact JCPenney head office number : (972) 431-1000

General Problems or Reasons that JCPenney Customers Calling

  • What are JCPenney’s hours?
  • How do I pay my JCP bill by phone?
  • Can I pay my JCPenney bill with a credit card?
  • Can I track my order from JCPenney?
  • Is JCPenney shipping online orders?
  • How do I cancel a JCPenney online order?
  • What is standard shipping?
  • Why was my JCPenney order Cancelled?
  • How long do I have to pickup an order from JCPenney?
  • How do I check on an order from JCPenney?
  • What credit score is needed for JCPenney credit card?
  • Is JCPenney credit card free?
  • How do I check my JCPenney rewards?
  • Can I buy a JCPenney gift card online?
  • What Stores Can I use my JCPenney gift card?

Common Problem Categories

  • Online Order
  • Track an Order
  • Damage Item
  • Billing and Payments
  • Cancel Order
  • Change Order


If you have questions or get more information about payment please contact on JCPenney payment helpline number 1-800-527-4403.

Gift Registry

If you have any questions about My Registry, you can call 1-800-JCP-GIFT (1-800-527-4438) for assistance Monday through Friday, 6:00 am to 1:00 am EST and Saturday and Sunday, 7:00 am to 1:00 am EST.

Warranty Questions

For help with warranty questions, please call 1.800.322.1189 or 1-800-933-7115. All JCPenney and manufacturers’ warranties are shipped with the item.

If you receive a furniture purchase with quality or damage problems call 1.800.442.7902.

Reference Link


Is JCPenney only in the US?
Penney OpCo LLC, doing business as JCPenney and often abbreviated JCP, is an American department store chain that operates 664 stores across 49 U.S. states and Puerto Rico.

Can you shop JCP online?
JCPenney sales are designed with you in mind, and you can save even more with JCPenney coupons. Shop online today with free shipping available!

Is there still a JCPenney catalog?
After five years, JCPenney reintroduces catalog mailings. feature more of a magazine look and feel. The value of direct mail got a huge validation when retailer JCPenney recently announced that it is again betting big on print by relaunching its flagship catalog.

What happened to JCPenney home?
Despite its bankruptcy filing and plans to close about 29% of its stores, J.C. Penney has launched a new home brand. The chain announced Tuesday that its new Linden Street bedding brand is now available online and is “a significant enhancement to its home merchandise division.”

More Ways to Contact JCPenney

All Contacts of JCPenney
JCPenney Customer Service
Contact JCPenney Through Social Media
JCPenney Email Support
JCPenemy Live Chat Support
Help Pages Support
JCPenney Corporate Office
JCPenney Hours
Make Complaint to JCPenney
Login in to JCPenney

JCPenney Customer Reviews

Average rating:  
 2 reviews
 by John Moore on JCPenney

I recently visited the SouthPoint store and luckily met Marlene Hughes. I just found her name so my review is tardy. I got to the store late because I found out close to closing time that we were getting unexpected guests and needed lots of bedding, etc.

 by jonson on JCPenney

Maua is who made this shoping trip injoyabe and rewarding. I enjoyed talking with her, When she was checking me out or ringing me up, She found a way to doubling my savings, it was like she whated to pay me to take the clothing. Maua Thank you and hope to see you soon