JCPenney Help Pages

JCPenney Help Pages is the best option when trying to contact JCPenney customer service. You can contact via JCPenney Customer FAQ, Forum, and Online Help.

Contact JCPenney Help @

Navigate to If you have a problem with their services or products, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that JCPenney Customers searching for

  • Online Account
  • Payment
  • Track an Order
  • Change/Cancel Order
  • Return & Refund
  • Shipping Information
  • Credit Card
  • Rewards Benefits
  • Check Gift Card Balance

Contacting JCPenney Help Pages

This is the official customer support page of JCPenney, which contains different options for contacting them about a variety of issues.

If you are looking for JCPenney’s best customer help page or faq or forum, this is the best entry point.

If that doesn’t work, contact JCPenney directly by calling their customer service number at 1-800-322-1189.

JCPenney Frequently Asked Questions

How do I pay my JCP bill by phone?
  • Shop online 24 hours a day at or by. phone to 1.800.322.1189.
  • Use your card at jcp stores or online at
  • Access your account information and. pay your jcp bill online.
Who delivers for JCPenney?

standard delivery (3-5 business days)
Most orders are shipped UPS or USPS. Usually, UPS will ring your doorbell then leave the package in a sheltered area.

What is JC Penney return policy?

JCPenney delivers a flexible return policy without time limits on most merchandise and salon products should you have your receipt. For receipted product with time constraints, JCPenney will extend their flexible return policy for an extra 30 days from the time we reopen stores.

Can I buy a JCPenney gift card online?

E-gift cards can be purchased from CashStar on a partner site. Just click on the e-gift card option. E-gift cards can be redeemed at and in JCPenney stores in the U.S. or PR for merchandise and services (excluding the purchase of gift cards or e-gift cards).

How do I receive my $10 JCPenney Rewards?

Go in shop and provide the telephone number or email address connected to a accounts at checkout to access your accessible Rewards. Sign in at for a fast view of your available Rewards and points balance.

Other Ways to Contact JCPenney

All Contacts of JCPenney
JCPenney Phone Number
JCPenney Customer Service
Contact JCPenney Through Email
JCPenemy Live Chat Support
Help Pages Support
JCPenney Corporate Office
JCPenney Hours
Make Complaint to JCPenney
Login in to JCPenney

JCPenney Customer Reviews

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Average rating:  
 2 reviews
 by John Moore on JCPenney

I recently visited the SouthPoint store and luckily met Marlene Hughes. I just found her name so my review is tardy. I got to the store late because I found out close to closing time that we were getting unexpected guests and needed lots of bedding, etc.

 by jonson on JCPenney

Maua is who made this shoping trip injoyabe and rewarding. I enjoyed talking with her, When she was checking me out or ringing me up, She found a way to doubling my savings, it was like she whated to pay me to take the clothing. Maua Thank you and hope to see you soon