Navient Complaints

How to make a Complaint to Navient

Call the Navient on their complaint number in the first instance on 888-272-5543. If this does not resolve the issue for you, then you should write to the Navient via the online form on their website or by letter and proceed through their complaints handling process.

Navient complaint contacts like Phone, email and support form

Complaint via Phone number: 888-272-5543

The Complaint via Email: 

Complaint via Support Form:

Navient complaint website:


Corporate Head Office address

123 Justison St, Wilmington, DE 19801

For any general inquiries, please contact Navient head office number: (800) 722-1300

About Navient

Navient managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014. Navient employs 6,000 individuals at offices across the U.S. Jack Remondi is the CEO of Navient.


Will Navient student loans be forgiven?
Plus, you may be eligible to receive Navient student loan forgiveness once you reach the end of your repayment schedule. Depending on the plan that you choose, you’ll be eligible for forgiveness in 20 to 25 years.

What is Navient called now?
Aidvantage is a new company created by Maximus Education to service the federal student loans previously serviced by Navient. To make the move easier for borrowers, Navient switched the contact information — phone number, general mailing address, and payment address — to Aidvantage’s controls.

Does Navient exist anymore?
The company will still exist as a business and continue its other services outside of federal student loans. Navient and its subsidiaries will continue to service private student loans, consumer loans and provide business processing solutions to various industries.

Is my Navient loan a federal loan?
Navient no longer services federal student loans, but it still services private student loans. Cecilia Clark is a writer and spokesperson on the education team.

Hopefully, we helped you to get some genuine records for Navient Complaint information.

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Navient Customer Reviews

Average rating:  
 2 reviews
 by Carry Jonson on Navient

Navient owns my student loans and they have been fine. They’ve been helpful during times when I couldn’t make payments.

 by Carry Jonson on Navient

Amazing service